Frequently Asked Questions
Everything you need to know about your PULLIN experience, from our iconic prints to shipping and returns.
How do I choose the right size for PULLIN underwear?
PULLIN products are designed for a snug yet comfortable fit. We recommend consulting our detailed Size Guide available on each product page. If you are between two sizes, we suggest sizing up for the best experience.
What makes PULLIN materials unique?
We use high-quality technical fabrics, including our signature LYCRA® polyester and organic cotton. Our materials are chosen for their elasticity, breathability, and ability to hold vibrant prints without fading over time.
What are the shipping costs and delivery times?
We offer worldwide shipping. Standard delivery typically takes 3-5 business days within Europe and 5-10 business days for international orders. Shipping is free on orders above a specific threshold, which is indicated at checkout.
What is your return policy?
You have 30 days from the date of receipt to return any item in its original packaging. For hygiene reasons, underwear must be unworn, unwashed, and still have all original tags and protective stickers attached.
Which payment methods do you accept?
The Official PULLIN store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured through encrypted payment gateways.
How should I care for my PULLIN garments?
To preserve the elasticity and print quality, we recommend machine washing at 30°C (86°F) maximum. Avoid tumble drying and ironing, as high heat can damage the technical fibers.